If you need help, please call the number above. Our telephone line is open Monday to Friday 9am-6pm

One of our duty coordinators will log your request and find a volunteer to help you. All calls are charged at mobile rates.

As responding to requests can be demanding, it helps us to receive plenty of notice when being asked to organise assistance, ideally not less than 48 hours in advance. However, please note that any messages left on the telephone over the weekend or on a public holiday will be actioned and/or responded to on the next working day.

Complaints Procedure